FAQS

OPENING TIMES:

Mon - Thu | 5pm – 1am (Except Thu 15 Feb 6.30pm - 1am and Public Holiday Mon 12 Mar 10am - 1am) 
Fri | 5pm - 3am 
Sat| 10am - 3am
Sun| 10am - 1am (Except Sun 11 Mar 10am - 3am)

  • What are the dates of The Garden?

    Thu 15 Feb – Sun 20 Mar 2018 (Excluding Mon 19 Feb)

  • Is there a map of The Garden?

    A map of The Garden will be provided closer to the season

  • Where is The Garden located?

    Rundle Park – East Terrace – Adelaide SA 5000

  • What hours is the garden open?

    Mon - Thu | 5pm – 1am (Except Thu 15 Feb 6.30pm - 1am and Public Holiday Mon 12 Mar 10am - 1am) 
    Fri | 5pm - 3am 
    Sat| 10am - 3am
    Sun| 10am - 1am (Except Sun 11 Mar 10am - 3am)

  • What date is The Garden’s opening night party?

    15 Feb 2018 | stay tuned for more details!

  • Is the Garden free to enter?

    YES. But, at busy times in the interests of public safety or to stay within our legal site capacity, we may restrict entry to the site and there may be a queue. However, we always ensure ticketholders can get access to the site – just head to the priority entry queue for ticket holders (adjacent to the Box Office).

  • Is The Garden for all ages?

    YES. We are an inclusive space that caters for all ages.  Minors are allowed to enter until midnight and permitted to remain in after midnight if they are seeing a show that starts prior to midnight and finishes by 1am. No minors, accompanied or otherwise, can enter The Garden after midnight or remain in The Garden after 1am whether seeing a show or not.

  • When will tickets go on sale?

    Round 1 Early On Sale: midday 11 October 2017

    Round 2 Early On Sale: midday 25 October 2017

    Round 3 Early On Sale: midday 15 November 2017

    Full program: 8 December 2017

  • Where can I purchase tickets?

    The Garden sells tickets through its own ticketing system on this website and in person at The Garden's box office which will open on the 15 Feb 2018.

    In addition you can also purchase tickets from www.adelaidefringe.com.au

    Ph. 1300 621 255 or at any Fringetix outlet.

    Please note: The Garden only takes responsibility for tickets purchased through its own points of sale. Any queries regarding tickets purchased through Adelaide Fringe need to be directed back to FringeTix.

  • When is The Garden’s onsite box office open?

    15 Feb– 18 Mar (Excl. Mon 19 Feb).

    5pm or 1 hr prior to first performance whichever is earlier until 15 mins after the final performance of the night

  • Where can I collect my pre-purchased tickets?

    You can collect tickets:

    • at The Garden’s box offices or wherever you see the Swipe & Collect stations in The Garden (To use our Swipe & Collect machines all you need to do is swipe the card you used to purchase your tickets. The machine will print all tickets purchased on this card)
    • Adelaide Fringe boxes located in Rundle Mall, Rymill Park, or the Fringe office in Norwood. Check adelaidefringe.com.au for full details. 

     Please arrive no later than 30mins prior to your session start time. You will need valid ID for collection.

  • Where is the box office?

    The Garden’s main box office is located near the entrance of the site, near the corner of Rundle Rd and East Tce.  Tickets can also be purchased inside The Garden.

  • Are there any age restrictions to performances?

    Age suitability is listed with every performance at The Garden.

    G: Suitable for All Ages

    PG: Parental Guidance recommended for under 15 yrs

    M: Recommended for 15+

    18+: Restricted to those 18+

  • Do children need a ticket for performances at The Garden?

    Unless otherwise specified, children 18 months and under can sit on the lap of a carer free of charge.  Any child over this age must have a ticket.  No children, including babes in arms are permitted to Restricted 18+ performances.

  • Is there a discount for children?

    Some productions may offer discounts for children and/or families.  If Child prices are available, they will be listed as ‘child’ throughout the program.  If Family prices are available, they will be listed as 'family'.

  • What types of tickets are sold by The Garden?

    Adult | Full price tickets

    Concession | Government issued concession card, seniors, full time student cards★

    Premium | Selected premium seating areas close to the stage with priority access to the venue

    Standing | Standing areas only, no seating is provided

    Child | Children 12 and under

    Youth| 17 and under

    Family | 2 Adults and 2 Children or 1 Adult and 3 Children

    Group | 6 or more

    Companion Card | The Garden supports the Companion Card program. Companion Card tickets are available over the phone or in person★

    Proof of eligibility required and must be presented when collecting pre-purchased ticket or when otherwise requested

     For a full list of tickets types please speak to our friendly box office staff. 

  • Am I eligible for concession?

    If concession prices are listed for a particular event, concession prices apply to persons who are aged 16 years and under, full-time students (including International Student cardholders), full pensioners, welfare benefit recipients and the unemployed.

  • Do tickets include GST?

    Where applicable, GST is included in the ticket price.

  • Can I change my tickets?

    No.

  • Why can’t I change my date/time/performance?

    It is a condition of sale that there are no cancellations, exchanges or refunds once a purchase has been made.  Please refer to our Terms and Conditions for more information.

  • Do transaction fees apply for bookings?

    No.

  • Is the price listed on this website the price I'll actually pay for my tickets?

    All advertised prices include Booking Fees. If you purchase a ticket on our website, your transaction is subject to a $1.50 web transaction fee.  No transaction fees are applicable when tickets are purchased in person.  If you wish to receive your tickets buy post, you must pay an additional postage fee. 

  • Can I choose my seat in advance?

    No. All venues and events are General Admission

  • Can I book a booth in a Spiegeltent?

    No.

  • What is General Admission?

    This means that your ticket does not assign you a specific allocated seat at the venue.

  • What happens if I lose my tickets?

    We regret that we cannot replace them.

  • What happens if I am running late for a performance? Will they let me in? Do I get a refund on my ti

    Being late affects performers and the rest of the audience. This is so important that some artists specifically ask that latecomers not be admitted. The Garden therefore reserves the right to exclude latecomers to certain events or to admit them only during a suitable break in the performance. The Garden regrets it is not possible to refund a completed booking. Please respect the Front of House staff's instructions.

  • Is there any basic etiquette I need to be aware of?

    You are not allowed to use mobile phones, paging devices, alarm or chiming watches during performances. Using cameras or other recording devices is a breach of copyright and absolutely not allowed. Be nice and remember to consider those around you trying to also enjoy their night out.

  • If I choose to have my tickets posted to me, how long will they take to arrive?

    Where you choose to have your tickets delivered to you by post, tickets will be mailed in early January.  Tickets are sent by registered mail. 

  • How do I make an accessibility enquiry?

    P: 08 7200 3867

    E: access@gardenofunearthlydelights.com.au

    If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.

    For General Enquiries:

    • TTY users phone 133 677 then ask for 08 7200 3867
    • Speak and Listen users phone 1300 555 727 then ask for 08 7200 3867
    • Internet relay users connect to the NRS at www.iprelay.com.au/call/index.aspx then ask for 08 7200 3867

     For Ticket Bookings:

    • TTY users phone 133 677 then ask for 08 7200 3930
    • Speak and Listen users phone 1300 555 727 then ask for 08 7200 3930
    • Internet relay users connect to the NRS at www.iprelay.com.au/call/index.aspx then ask for 08 7200 3930
  • Which venues are accessible?

    Magic Mirror Spiegeltent, The Vagabond, Corona Theatre, The Factory, Umbrella Revolution, Studio 7, Le Cascadeur, Campanile and Cupola are all wheelchair accessible.

    The Spare Room is not wheelchair accessible.

  • Does The Garden have accessible toilets?

    Yes.

  • Is accessible parking available?

    The Garden is located adjacent to designated accessible parking bays.

    Please visit Adelaide City Council's website or call 08 8203 7203 for any further information.

    If you would like to drop off a large group, please contact The Garden so we can direct you to the best location.

  • Does The Garden support the Companion Card Scheme?

    Yes. Companion Card tickets can be booked in person or by phone. Should you require the assistance of a companion or carer to attend events or venues, The Garden will issue a second ticket at no charge.

    www.companioncard.org.au

    Having trouble reading the small print? Contact us to request a large print version of our program!

  • What do I do if I lose a child or parent?

    Please notify a member of staff or security immediately.

  • Where do I report lost articles?

    Please complete our lost property enquiry form.  Please note we cannot accept enquiries regarding lost property in person or by phone. We will be in touch only if your item is found.

  • What do I do if I find something?

    If you find something, please hand it in to any member of staff and we’ll do our best to return the item to its owner.

  • Where do I report lost and found articles once The Garden season is over?

    The Garden is not responsible for any lost or found property and will give any unclaimed items to charity or to the police at the conclusion of the season.

  • How do I get to The Garden?

    Leave the car at home and take public transport or ride your bike, there is limited parking near the site. Find out more at www.adelaidemetro.com.au

  • Are there buses to and from The Garden?

    The Adelaide FREE 99C City Loop stops near The Garden, on East Terrace. Stops B1, Y1 and Y2 on East Terrace and l1, I2 and I3 on North Tce are all located in close proximity to The Garden. A number of services to various Adelaide suburbs operate from these stops.

  • Is there a train stop near The Garden?

    The Garden is less than 20 minutes’ walk from Adelaide Railway Station.

  • Where can I park?

    There is limited car parking near the site.  Some council parking bays are located on streets adjacent to The Garden.  There is also paid off-street parking on Rundle St and North Tce.

  • Is there bike parking at The Garden?

    Yes. There is a dedicated bike parking area at the main entrance to The Garden.

  • Is there a taxi rank near The Garden?

    Yes. During The Garden a taxi rank runs adjacent to the site on East Terrace. Times vary.

  • What should I bring into the garden?

    » Proof of age or any concession cards you require

    » Tickets (if you’re seeing a show at The Garden)

    » Shoes (Bare feet are not ok. Wear shoes at all times!)

    » During the day... sun protection!

  • What can’t I bring into the garden?

    » Alcohol (We are licensed - you cannot bring in or take alcohol from the area. Just like a pub or club. There is a bag search at The Garden’s entrance, where any banned items will be confiscated and not returned.)

    » Liquids (Unfortunately some people want to smuggle in alcohol, which breaches our Liquor License. Only empty bottles can be brought in. But, water is freely available once inside.)

    » Pets and animals (unless assist dogs)

    » Bikes (only permitted outside premise – bike parking is provided!)

    » Skateboards, scooters, rollerblades or skates

    » Professional cameras without prior permission (Happy snaps are welcome, but anyone with a professional camera must have prior permission from The Garden. Please contact publicity@gardenofunearthlydelights.com.au)

    » Any other items considered illegal or dangerous

  • Can I take water into The Garden?

    No.  Unfortunately, some people want to smuggle alcohol into The Garden, and do so using water and other bottles. Craziness we know! This puts both The Garden and the patron in breach of liquor licensing rules.  As such only empty bottles can be brought into the site. However, water is freely available on site so your water bottle can easily be refilled once you are inside.

  • Can I bring my own food?

    Yes. You can bring your own food with you and there will be a variety of food options throughout the festival, available to purchase.

  • Can I use my camera or recording device at The Garden or inside The Garden’s venues during a perform

    The use of cameras, videos or other recording devices is strictly prohibited inside The Garden’s venues. Outside of venues - we love happy snaps! Post them, share them and generally snap away (#GOUD17). All professional photography and filming on site at The Garden needs prior approval from The Garden of Unearthly Delights team with advance notice. If approval has not been given from The Garden of Unearthly Delights any professional photography and filming will be prohibited. Please contact publicity@gardenofunearthlydelights.com.au

  • Can I distribute promotional materials at The Garden?

    No. No flyering, leafleting or poster inside or on the outside perimeter of The Garden is permitted, with prior permission of The Garden.

  • Can I refill my water bottle at The Garden?

    Yes. There is free water fountain at the entrance to the site. Free drinking water is also available at all bars.

    As part of our sustainability program we encourage people to bring their refillable water bottles, to reduce waste.

  • Will there be ATMS?

    No, but cash out is available at all bars.

  • Are credit cards and EFTPOS accepted onsite?

    Yes.  At all bars.  Individual market and food stall holders may or may not accept credit cards and EFTPOS.

  • Are cigarettes sold onsite?

    No.

  • Is smoking allowed in The Garden?

    YES. But only in designated Smoking Areas. Please consider others by only smoking in designated areas. Dispose of all butts in bins provided.

  • What medical or First Aid services will be available?

    First Aid is provided on site, during all opening hours. If you require First Aid, please notify any member of staff or security and they will radio for First Aid.

  • Is recycling available at The Garden?

    Yes. The Garden has a waste management strategy in place, with separate streams for Glass and Plastic Bottles, Organic Waste (including all compostable food packaging) and Landfill Waste.

  • How do I get a printed Garden program?

    Email: program@gardenofunearthlydelights.com.au

  • Who can I contact for press enquiries?

    Email: publicity@gardenofunearthlydelights.com.au

  • Can I perform at The Garden?

    The Garden is a curated event. We accept applications from around August of each year and details of how to apply will be posted on our website here.

  • Can I busk at The Garden?

    No busking, begging, preaching, soap boxing or selling is permitted on the site, without prior permission of The Garden.

  • Can I volunteer at The Garden?

    No. All Garden staff are employees.

  • Can I work at The Garden?

    Annually, The Garden employees a range of fantastic build, technical, box office, foh and bar staff. We accept applications from around October of each year and details of how to apply will be posted on our website here.

  • Will I be photographed while I'm at The Garden?

    The Garden reserves the right to take video recordings and photographs at each event and within the site. On entering the Garden site and attending a performance at The Garden you consent to be photographed and/or videotaped and acknowledge that the intended use is for archival and/or promotional purposes and authorise use by or on behalf of The Garden. Prior consent of photography and filming of minors within the site will be requested.